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Stakeholder grievance policy​​

1. OUR COMMITMENT

Pineapple is committed to operating with the highest standards of integrity, accountability, and transparency. We value the perspectives of all our stakeholders, including clients, suppliers, partners, and members of the community.
 

We recognise that concerns or grievances may arise, and we are committed to resolving them in a fair, timely, and effective manner. This policy provides a clear and accessible process for any external stakeholder to raise a grievance with us.
 

2. HOW TO RAISE A GRIEVANCE

We encourage stakeholders to raise concerns directly with their main contact at Pineapple, as this is often the fastest way to a resolution. However, if you do not feel comfortable doing so, or if you are not satisfied with the response, you can submit a formal grievance.


Formal grievances should be submitted in writing to:
Email: chat@pineapplepartnerships.com
Please include as much detail as possible in your grievance, including:

  • Your name and contact information.

  • The nature of your grievance.

  • The date(s) the issue occurred.

  • The resolution or outcome you are seeking.


3. OUR GRIEVANCE PROCESS

We will manage all grievances in a confidential and professional manner.

  1. Acknowledgement (Within 2 working days): We will formally acknowledge receipt of your grievance.

  2. Initial Assessment (Within 5 working days): We will assess your grievance to determine if it relates to our business operations or ethical standards.

  3. Response & Investigation: If accepted, we will conduct a fair investigation and provide you with an estimated timeline.

  4. Resolution: We will facilitate a resolution and communicate the outcome to you.

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4. WHISTLEBLOWER PROTECTION & NON-RETALIATION
Pineapple strictly prohibits any form of retaliation against a stakeholder who raises a grievance in good faith. To ensure your safety, we have implemented the following protections:


4.1. Commitment to Non-Retaliation
We guarantee that no stakeholder (including clients, suppliers, or community members) will suffer negative consequences—such as termination of contract, commercial disadvantage, or harassment—for raising a genuine concern.


4.2. Consequences for Retaliation
We take retaliation seriously. Any Pineapple employee or director identified as having retaliated against a stakeholder for raising a grievance will face:

  • Disciplinary Action: Up to and including immediate termination of employment.

  • Legal Consequences: Where applicable under local law.


4.3. Mechanisms for Protection
We ensure your protection through the following mechanisms:

  • Strict Confidentiality: Your identity will be kept confidential and will not be disclosed without your explicit consent, unless required by law.

  • Independent Review: Grievances are reviewed by a senior leader not directly involved in the operational delivery of your specific contract/service to ensure impartiality.

  • Secure Record Keeping: All grievance records are stored in a secure, restricted environment to prevent unauthorised internal access.


5. POLICY REVIEW
This policy will be reviewed annually to ensure it remains effective and accessible.

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Thank you for visiting our site.

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Last reviewed: 2 December 2025

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